FAQ
How long does shipping take?
Most orders arrive within 7–12 business days of being placed, including 1–3 business days to process your order. You will get a tracking number by email as soon as your order ships.
Is shipping free?
Yes. Shipping is free on every order to the United States.
How do I track my order?
Use the tracking number from your shipping confirmation email on our Track your order page. Tracking can take 2–3 days to show its first update.
Why did my order arrive in more than one package?
Items in one order can ship from different warehouses so they reach you faster. Each package has its own tracking number.
Can I change or cancel my order?
Contact us within 12 hours of placing your order and we will change or cancel it. After it ships, we cannot change the order, but you can still request a refund under our refund policy.
What if my item arrives damaged or wrong?
Email us within 14 days of delivery with your order number and a photo of the item. We will send a free replacement or a full refund. You do not need to send the item back.
What is your return policy?
You can return unused items in their original condition within 30 days of delivery. See our refund policy for the full details.
Which payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay and Google Pay. All payments are processed securely, and we never see or store your full card number.
How can I contact you?
Send us a message on our contact page. We reply within 24 hours, Monday to Friday.